Telecom Customer Care Use Case
The data required to investigate and resolve customer problems resides in numerous systems across multiple organizations, leading to delays in diagnosing faults and restoring service. Finding the data is only part of the solution. Making that data meaningful, actionable, and available to your Customer Care teams is the goal.
NICE allows companies to connect with mission critical element management, inventory, ticketing, and other supplementary systems to bring real time event data together. This 360° view enables the NOC, call centers, and fix agents to have a comprehensive view of the issue and more quickly resolve the trouble.