Combining technical know-how with Industry expertise and execution methodology to deliver measurable value to our customers.
Inventory System is the heart of a Carrier’s OSS, BSS and Operations. You depend on your Inventory System’s flexibility and accuracy for accelerated 5G deployment or addition of advanced services such as SD-WAN. Sincera specializes in everything you need to have an up-to-date and optimally functioning Inventory System. Examples of the areas Sincera can help:
• Network and Inventory Systems Data Reconciliation
• Data Standardization and Correction
• Inventory Systems Upgrade and Migration
• Inventory Systems Federation
• Network Physical Audits and Reconciliation
Enhance your Service Assurance processes, reduce manual searches and decrease MTTR. Seamlessly integrate data flow between monitoring, network inventory and ticketing systems for flow-thru Fault Management. Sincera product and software services can help you create a cohesive view of network events and their impact on your services and customers by effectively, and in real time, utilizing data from multiple sources in your OSS/BSS infrastructure.
• Data reconciliation and correction across SA systems.
• Integration of Monitoring, Fault Management and Inventory
• Upgrade/replacement of SA system
• Custom Dashboards and Reports
• Tier 1/2/3 Support Services
In the highly competitive telecom services industry, high quality customer care is a differentiator which must be earned by fast resolution of customers’ issues through multiple communication channels around the clock. To meet this challenge, carriers must be able to assemble accurate customer data from multiple sources (e.g. billing, service/device configuration, trouble history and others) in real time and make it available to various care platforms and touch points (Call Centers, Websites, Chat Channels, etc.). Sincera has the tools, domain knowledge and services to support carriers in achieving excellence in customer experience:
• Customer services data correlation and reconciliation across OSS/BSS
• 360 degree Customer View
• Customer Portal and Dashboards
• Care Process Optimization
• Systems Integration services for Order management, Provisioning, Activation and Dispatch
Avoid under billing for your services and overpaying for assets you already have. With the increasing complexity of OSS/BSS infrastructure and the associated large data sources, service providers are more susceptible to revenue leakages large enough to impact the business bottom-line. Similarly, lack of accurate visibility into network assets can result in unnecessary capital expenditure. Our data and software services, together with our deep knowledge of telecom network and services, can put a stop to your financial inefficiencies: • Reconciliation of CRM, Billing and Inventory Data to identify Revenue Leakage
• Stranded asset recovery
• Accelerating Time-to Revenue
• Systems Architecture design and Integration of CRM, Billing and Network Systems
Service Providers understand the business value of applying Analytics to ever growing network, OSS and BSS data. The insights into this data can bring new revenue and save cost. The first challenge is to consistently and continuously maintain up-to-date and normalized data in a Data Lake as changes occur in source data structures, technologies and addition of new sources of data, before any real analysis of data can be performed. Sincera can help you architect and instrument your environment for developing and deploying a data repository solution:
• Loading normalized data from multiple sources into a new or existing Data Lake
• Preparing data for application of prescriptive or predictive Analytics
• Custom Dashboards and reports