Case Study : Service Configuration Assurance

Client: Top US MNO
Case Study : Service Configuration Assurance Sincera
Business Problem:
Enterprise Customer Web Portal is intended to present customers with up-to-date services configuration, network performance parameters (e.g. bandwidth utilization, delay, up/down time, etc.) and SLA (Service Level Agreement) deviations. However, the portal is plagued with inaccurate, incomplete and inconsistent representation of customers’ services requiring significant offline data manipulation and correlation, and resulting in customers’ dissatisfaction. Some of the root causes are:
Service Configuration Assurance Process NICE Sincera
Solution design required continuous and near-real time of extracting and comparing customer service configuration data, and providing corrected data for consumption by Enterprise Customer Web Portal.
Using NICE platform, data from key source systems and are ingested, normalized and corrected to solve the business problem:
Ingestion Data Sources:
Intelligent Rules Engine: using input microservices and Python scripts, multiple custom-defined rules were created to analyze the data from source systems, make appropriate corrections and prepare output data for consumption by the enterprise portal. Some examples are:
Preparation of clean and correct Service Configuration data for use by Enterprise Customer Web Portal on hourly basis